BREEZ — Shipping & Delivery Policy

Last updated: 25 October 2026

At BREEZ, we aim to make your shopping experience simple, reliable and convenient. We carefully prepare and package every order to ensure your hair styling and grooming essentials arrive in excellent condition.

1. Shipping Locations

BREEZ currently ships throughout Australia, including metropolitan, regional and eligible remote areas serviced by our delivery partners.

International shipping is not currently available.

2. Order Processing

Orders are generally processed and dispatched within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will normally be processed on the next business day.

During promotional periods, product launches or periods of high demand, processing may take longer.

Business days exclude weekends and public holidays in New South Wales.

3. Shipping Rates

Shipping charges are calculated and displayed at checkout before payment is completed.

Rates may vary depending on the delivery address, parcel size, weight and selected shipping service.

Any free shipping promotions or minimum-spend offers will be clearly displayed on our website or at checkout when applicable.

BREEZ reserves the right to update shipping rates for future orders without prior notice.

4. Estimated Delivery Times

Once your order has been dispatched, estimated delivery times within Australia are generally:

Delivery Location	Estimated Delivery
Sydney metropolitan	2–4 business days
NSW regional	3–6 business days
Interstate metropolitan	3–7 business days
Regional and remote Australia	5–10+ business days

These timeframes are estimates rather than guaranteed delivery dates.

Actual delivery times may vary depending on carrier operations, location, public holidays and other circumstances.

We will take reasonable steps to fulfil orders within the timeframe communicated at purchase or otherwise within a reasonable period.

5. Shipping Providers

BREEZ primarily uses Australia Post and may use other reputable Australian delivery providers where appropriate.

The shipping provider and available delivery options may vary depending on your location and order requirements.

6. Order Tracking

Where tracking is available, customers will receive tracking details by email once their order has been dispatched.

Please allow time for tracking information to become active after the parcel has been lodged with the carrier.

You can monitor your delivery through the tracking link provided.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery details at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at support@breez.au.

We will make reasonable efforts to update the address before dispatch, but changes may not be possible once the parcel has entered the delivery network.

Additional delivery charges resulting from an incorrect address supplied by the customer may apply where lawful and disclosed.

8. Delayed, Missing or Lost Parcels

If your order has not arrived within the expected timeframe, please contact our support team.

We will assist in investigating the delivery status with the shipping provider and work towards an appropriate resolution.

If goods are not delivered within the agreed timeframe, or within a reasonable time where no timeframe was agreed, customers may have rights to a remedy under Australian Consumer Law.

BREEZ does not exclude responsibility for delivery issues where it remains legally responsible for fulfilling the order.

9. Damaged Products During Delivery

We take care to package orders securely.

If your order arrives damaged, leaking or otherwise compromised, please contact us at support@breez.au.

Please provide your order number and, where possible, photographs of the product and packaging.

We will assess the issue and provide an appropriate remedy in accordance with Australian Consumer Law.

10. Authority to Leave and Unattended Deliveries

Some shipping services may offer authority-to-leave or unattended delivery options.

Customers should review the relevant delivery instructions and carrier terms before selecting these options.

Responsibility for lost or damaged goods will be determined in accordance with applicable law and the circumstances of delivery. Nothing in this policy limits your statutory consumer rights.

11. Public Holidays and Peak Periods

Orders may experience additional processing or delivery time during Christmas, New Year, public holidays, major sales events and other high-volume periods.

We appreciate your patience and will make reasonable efforts to communicate significant delays.

12. Returns and Refunds

For information about returning products, requesting refunds or reporting faulty items, please refer to our Returns & Refund Policy available on our website.

All purchases remain subject to the consumer guarantees under Australian Consumer Law.

13. Contact Us

For shipping enquiries, delivery updates or assistance with an order, please contact:

BREEZ
Operated by JAS Cosmetics Pty Ltd
Sydney, NSW, Australia

Email: support@breez.au
Website: https://www.breez.au

We aim to respond to customer enquiries within 1–2 business days.